SHIPPING AND DELIVERY POLICY

Thank you for visiting and shopping at www.grab2deal.com.

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 2-3 business days. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

The normal delivery time for the orders is 7-8 days.

Delivery delays can occasionally occur.

We deliver across India through the courier service providers like DTDC, professional courier, Bluedart.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active in 24 hours. Customs, Duties and Taxes grab2deal.com are not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages grab2deal.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping and Delivery Policy

Shipment processing time All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 3-4 business days.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

The normal delivery time for the orders is 10-15 days.

Delivery delays can occasionally occur.

We deliver outside India through the courier service providers like DHL,FedEx and Bluedart.

Damage

Who is liable for shipping damage?

From the simplest standpoint,   the carrier has responsibility and liability when they take control of cargo from the seller. The buyer takes responsibility when it signs off on the shipment after delivery by essentially stating the cargo was in good condition when they received it.

To what degree a carrier accepts liability has a lot of qualifiers:

If the contract is FOB (Freight on Board) then the seller loads the goods at its own risk and can be held responsible for negligence in loading.

After loading, the carrier has accepted liability for damage, but under most standard contracts and laws, the carrier is not liable for damage due to the following:

  • Acts of nature
  • Acts of enemies of the public
  • Inadequate packaging

 Damage caused by the following are considered out of carriers control, thereby excusing liability: 

Act of neglect, or default of the master, mariner, pilot or the servants of the carrier in the navigation or in the management of the ship”.

  1. Fire, unless caused by the actual fault of the carrier.
  2. Perils, dangers and accidents of the sea or other navigable waters.
  3. Acts of God.
  4. Acts of war.
  5. Acts of public enemies.
  6. Arrest or restraint of princes, rulers, or people or seizure under legal process.
  7. Quarantine restrictions.
  8. Act or omission of the shipper or owner of the goods, his agent or representative.
  9. Strikes, lockouts, stoppage or restraint of labor from whatever cause.
  10. Riots or civil commotions.
  11. Saving or attempting to save life or property at sea.
  12. Inherent vice, defect or quality of the goods.
  13. Insufficiency of packaging.
  14. Insufficiency or inadequacy of marks.
  15. Latent defects not discoverable by due diligence.
  16. Any other cause arising without the actual fault and privity of the carrier, their agents and servants.

Addressing full liability in every situation would require added insurance.   The other tidbit is that in general, liability is limited to the direct value of the shipment as it cannot include loss of future profit, losses incurred because of delays or most other types of losses suffered not directly related to the value of the cargo.   For shipments within the US, the carrier is liable for the cost of the product as stated on the Bill of Lading. For international shipments, there may be liability limits unless specifically stated in the shipping contract.

When the product arrives at the buyers dock, the buyer has the option to reject the shipment if they see damage. In this case they inform the seller immediately and then it normally becomes an issue between the seller and the carrier.   For most damage, the carrier is responsible, unless the carrier claims that the packaging was inadequate.

Damages grab2deal.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds and Returns

All sales are final. A refund may be requested for pre-orders if the product is not shipped within 90 days of payment. Products which are received in a damaged condition may be replaced at the Company’s discretion.

Covid Situation Delivery 

We understand that further relaxations in various cities are measures to support our economy & our people. The pandemic however continues. We therefore advise all our customers to stay indoors – we are now delivering for you. We are operating less than 50% of our staff to maintain social distancing in our warehouse and workplaces. We are strictly following the guidance on all possible measure for zero contact secure transactions, safe packing and zero contact delivery.

As we have started shipping your orders after a long pause, we would appreciate your cooperation if you see initial delays in delivery schedule – we are working super actively to pick up the momentum again for faster and faster deliveries. Till we pick up the momentum again, we might not be able to serve you with expedited delivery at all PIN codes.

Cash On Delivery: We have received several requests from valued customers to keep “Cash On Delivery” (COD) payment option enabled. We continue to actively work with logistic service providers to evaluate the COD feasibility in various cities across India. Please refer to the “Recent Developments” section of this article to stay informed on COD availability. Regardless, following points must be noted in regards to the COD payment options:

  • Not all logistic partners are supporting COD at this time. We appreciate your understanding in this matter.
  • COD orders are likely to be confirmed by our team via a phone call, before the order gets processed and dispatched.
  • Prepaid orders will be prioritized always.
  • COD Payment option may not be live at all the times, due to COVID-19 uncertainties, and changes in policies.


We continue to support payments via Debit Cards, Credit Cards, Net Banking, and Wallets (including PhonePe & UPI). We also aggressively working with our payment gateways to enable more online payment options by integrating even more wallets and card less transaction

Filing a claim

Please Visit Terms & Condition.

 

CONTACT INFORMATION

Contact us for more information: connect@grab2deal.com

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